At maintenanceuiair, we take great pride in the quality of our handcrafted products. Each piece is meticulously created with premium materials and expert craftsmanship. We want you to be completely satisfied with your purchase, and we stand behind the quality of our work.
We accept returns and exchanges within 14 days of delivery date under the following conditions:
- The item must be unused, unwashed, and in its original condition with all tags attached
- The item must be returned in its original packaging
- You must provide proof of purchase (order number, receipt)
Please note that custom-made or personalized items cannot be returned or exchanged unless they arrive damaged or defective.
The following items cannot be returned or exchanged:
- Custom-made or personalized items (unless defective)
- Items marked as "Final Sale" or "Non-Returnable"
- Items that have been used, altered, or show signs of wear
- Gift cards
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue promptly, either by providing a repair, replacement, or refund.
Step 1: Contact us at info@maintenanceuiair.world to request a return. Please include your order number and reason for return.
Step 2: Once your return is approved, we will provide you with return instructions and a return authorization number.
Step 3: Package the item securely in its original packaging along with your proof of purchase.
Step 4: Ship the package to our address with tracking information:
maintenanceuiair
Return Department
119 Smith St
Summer Hill NSW 2130
Australia
Step 5: Once we receive and inspect the returned item, we will process your refund or exchange.
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used for purchase.
Please note that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
If you wish to exchange an item for a different size or design (if available), please follow the return process and specify your exchange request when contacting us. Exchanges are subject to product availability.
International customers are responsible for all shipping costs, duties, and taxes associated with returns. Please note that international shipping can take longer to process, so we recommend contacting us as soon as possible if you need to return an item.
If you have any questions about our Return Policy, please contact us at:
Email: info@maintenanceuiair.world
Phone: +61 491 669 006
Address: 119 Smith St, Summer Hill NSW 2130, Australia